|
About the Knowledge Articles category
|
|
0
|
1362
|
January 25, 2024
|
|
Creating and Adding the Meta WhatsApp Cloud Api Channel
|
|
1
|
1090
|
December 4, 2025
|
|
How to Create a Grounded Bing Search Agent in Azure AI Foundry and Expose It as an API Endpoint
|
|
0
|
1060
|
November 20, 2025
|
|
How to Set Up a Grounded Bing Search Agent in Azure AI Foundry and Use It via API
|
|
0
|
619
|
November 20, 2025
|
|
Understanding Agent Transfer Count Discrepancies in Analytics Summary
|
|
0
|
149
|
November 14, 2025
|
|
How to Export .HAR file (Chrome / FireFox)
|
|
1
|
5868
|
November 14, 2025
|
|
Multi-Language App Setup
|
|
0
|
176
|
November 11, 2025
|
|
Why Can’t I See My Call Recording?
|
|
0
|
169
|
November 11, 2025
|
|
Voice Calls - Failures and Fallback Handling
|
|
0
|
143
|
November 11, 2025
|
|
Configuring Agent Transfer via Voice Gateway
|
|
0
|
260
|
November 11, 2025
|
|
Support Request Types
|
|
0
|
1095
|
October 1, 2024
|
|
XO10 → XO11 Upgrade Process
|
|
0
|
246
|
October 29, 2025
|
|
Article: Understanding Rate Limits for Kore.ai Public API's of XO Platform
|
|
0
|
2883
|
September 27, 2023
|
|
How to get user info from context to display on Smartassist Agent console | anonymous user issue
|
|
0
|
2674
|
February 12, 2024
|
|
Understanding Email Suppression at Kore.ai
|
|
0
|
467
|
September 5, 2025
|
|
Best Practices for Deploying the Web SDK in Production Environments
|
|
0
|
434
|
September 2, 2025
|
|
Changing the Default Language of a Bot - AIforService (XO, XO11)
|
|
0
|
383
|
August 19, 2025
|
|
How to Retrieve the IP Address of a User in a Chat Session - WebSDK
|
|
0
|
447
|
August 19, 2025
|
|
FAQ: API & Analytics Capabilities – AIforService (XO)
|
|
0
|
554
|
August 18, 2025
|
|
Flutter Plugin Integration
|
|
2
|
2072
|
August 13, 2025
|
|
Kore.ai Web SDK – Issue Reporting Checklist
|
|
0
|
373
|
August 11, 2025
|
|
How to Change the Name of the Worskapce in XO & CCAI(SmartAssist)
|
|
0
|
375
|
August 8, 2025
|
|
Support SLA Definitions and Examples
|
|
0
|
2279
|
October 1, 2024
|
|
Recommended Practice for Bot Import and Export on the XO Platform
|
|
0
|
2045
|
November 22, 2024
|
|
Article :A Step-by-Step Guide for integrating Microsoft Teams and enabling Proactive notifications
|
|
3
|
3552
|
July 23, 2025
|
|
Android SDK integration
|
|
0
|
575
|
July 17, 2025
|
|
How to Share Logs for Call-Related Issues in Smart Assist
|
|
0
|
596
|
July 15, 2025
|
|
Resolving <search-API-answer> Error in NICE Agent Assist with Kore Bot Integration
|
|
0
|
527
|
June 30, 2025
|
|
Migration Process of workspace from AudioCodes to SAVG
|
|
0
|
697
|
May 30, 2025
|
|
Large Impact: The Rise of Small Language Models
|
|
1
|
4041
|
May 29, 2025
|