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About the Knowledge Articles category
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0
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1329
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January 25, 2024
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Understanding Agent Transfer Count Discrepancies in Analytics Summary
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0
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6
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November 14, 2025
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How to Export .HAR file (Chrome / FireFox)
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1
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5024
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November 14, 2025
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Multi-Language App Setup
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0
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35
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November 11, 2025
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Why Can’t I See My Call Recording?
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0
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41
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November 11, 2025
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Voice Calls - Failures and Fallback Handling
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0
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26
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November 11, 2025
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Configuring Agent Transfer via Voice Gateway
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0
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62
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November 11, 2025
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Support Request Types
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0
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1007
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October 1, 2024
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XO10 → XO11 Upgrade Process
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0
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151
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October 29, 2025
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Article: Understanding Rate Limits for Kore.ai Public API's of XO Platform
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0
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2754
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September 27, 2023
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How to get user info from context to display on Smartassist Agent console | anonymous user issue
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0
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2591
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February 12, 2024
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Understanding Email Suppression at Kore.ai
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0
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378
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September 5, 2025
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Best Practices for Deploying the Web SDK in Production Environments
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0
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360
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September 2, 2025
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Changing the Default Language of a Bot - AIforService (XO, XO11)
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0
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335
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August 19, 2025
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How to Retrieve the IP Address of a User in a Chat Session - WebSDK
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0
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376
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August 19, 2025
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FAQ: API & Analytics Capabilities – AIforService (XO)
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0
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485
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August 18, 2025
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Flutter Plugin Integration
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2
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2003
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August 13, 2025
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Kore.ai Web SDK – Issue Reporting Checklist
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0
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328
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August 11, 2025
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How to Change the Name of the Worskapce in XO & CCAI(SmartAssist)
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0
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338
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August 8, 2025
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Support SLA Definitions and Examples
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0
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2157
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October 1, 2024
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Recommended Practice for Bot Import and Export on the XO Platform
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0
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1914
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November 22, 2024
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Article :A Step-by-Step Guide for integrating Microsoft Teams and enabling Proactive notifications
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3
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3354
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July 23, 2025
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Android SDK integration
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0
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479
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July 17, 2025
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How to Share Logs for Call-Related Issues in Smart Assist
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0
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546
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July 15, 2025
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Resolving <search-API-answer> Error in NICE Agent Assist with Kore Bot Integration
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0
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466
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June 30, 2025
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Migration Process of workspace from AudioCodes to SAVG
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0
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638
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May 30, 2025
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Large Impact: The Rise of Small Language Models
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1
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3913
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May 29, 2025
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音声ボットにおけるSSML活用方法
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0
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975
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April 28, 2025
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VoiceUtils in SAVG
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0
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1013
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April 24, 2025
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Configuring External Agent Transfer to a Custom Phone Number in XO 10 and XO 11 (UXO)
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2
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1633
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April 24, 2025
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