I have a KG with certain questions in it. I then deleted one question “What is my employee id” and clicked on the Train button on the top right corner. Following this I added a Dialog task with the same name “What is my employee id”.
In the bot builder this works fine. When I type “What is my employee id” it recognizes the dialog task and works as expected.
Then I published the bot to the web channel. There when I type “What is my employee id” I see that there is an ambiguity that is present and returns me with two options the FAQ and the dialog task.
Since I have deleted the FAQ and trained, shouldn’t the utterance “What is my employee id” only trigger the Dialog task. This is behavior is not observed in the Bot Builder but observed in the Published bot.
Why could this be happening?
Is there any way I can delete the KG training and retrain the complete bot?
I have made sure the Knowledge graph is trained and selected & published. But the published KG still contains the FAQ that I deleted. I have tried multiple times but the published KG refuses to get updated.
Can Kore please clarify if there is any ongoing issue or concern deleting FAQs from the KG? I am not sure what an IDP error is.
I want to recreate the majority of our FAQs as Dialog tasks, to allow us to start using some new Workday integrations. I want to delete these FAQs from the KG completely once the Dialog tasks are in place so that I am not duplicating content in the bot.
Can you please share what this IDP error is and how the issue was rectified in case it may help someone else?