How to successfully effect the deleted KG in the published version?

[sheela.dimayuga]

I had the same experience as

Updated Knowledge Graph not reflecting in Published Bot

Hello, I have a KG with certain questions in it. I then deleted one question “What is my employee id” and clicked on the Train button on the top right corner. Following this I added a Dialog task with the same name “What is my employee id”. In the bot builder this works fine. When I type “What is my employee id” it recognizes the dialog task and works as expected. Then I published the bot to the web channel. There when I type “What is my employee id” I see that there is an ambiguity that is p…

I followed the correct sequence of steps. However, when I re-Published the bot again, as I am already sure that the KG element/question was already deleted, it would seem that the “published” version still have that KG element stuck. It is giving an ambiguity response. I do not know what to make of this behavior at all.

Kindly advise.

Thanks!
SheelaD.

[sameera.tumuluri]

Hello @sheela.dimayuga ,

Glad to have you back!!

For the issue with KG deletion, check out if there are any console errors observed when publishing the bot. Please share that info to help investigate further.

[sheela.dimayuga]

Hi @sameera.tumuluri - Thanks you for the quick response. I sent a separate note to kore support, and your dev team are already looking into it. I guess it is indeed a platform issue. We’re now waiting for the resolution or patch to be deployed.

Thanks,
SheelaD.