SmartAssist- Error Prompt

[pasindu.p (Pasindu Prabash)]

Hello, Is there any way to customize SmartAssist- Timeout Prompt: I’m sorry. Looks like there’s an issue. Can you try saying that again"

[srujan.madderla]

Hello Sindu,

Please refer to the below article for more information on this query.

Article: SmartAssist- Timeout Prompt: I’m sorry. Looks like there’s an issue. Can you try saying that again

The article provides step-by-step instructions, including switching to a different language and configuring the timeout prompt globally in the Voice Call properties, ensuring the appropriate language prompt is played based on the language. Problem Statement: When SmartAssist fails to understand a user’s input due to a timeout or error, it responds in English, even though the bot operates in Brazilian Portuguese. Error: I’m sorry. Looks like there’s an issue. Can you try saying that again ? S…

This might be helpful for you.

Thank you,
Srujan Madderla
Kore.ai Community Team

[pasindu.p (Pasindu Prabash)]

Thanks for the response, but I need to use this without deploying a new channel.is there any way to edit the default message?