Steps to configure the filler music during the API delay

srujan.madderla · August 5, 2024, 1:45pm

There could be two scenarios in which a service node calls an API. The cases and their solutions are as follows:

The service node is added after the Entity or Confirmation node, where the bot expects input from the user.
The service node is added after the Message node.

Case 1: Service node is added after the Entity, Confirmation node:

In the entity node, please add the below call control parameters at Entity node → Configuration → IVR Properties → Advanced Controls → Call Control Parameters.

`botNoInputGiveUpTimeoutMS : 30000`

`botNoInputTimeoutMS : 3000`

`botNoInputRetries : 1`

`botNoInputUrl : <URL of the AudioFile>`

Please find the screenshot shared below for your reference:

Configuring the Call Control Parameters:

The time settings for botNoInputGiveUpTimeoutMS and botNoInputTimeoutMS should be specified in milliseconds (ms).

The value set for botNoInputTimeoutMS determines when the bot will play the audio file configured at botNoInputUrl.

After the service node (Bot Action node), have a message node and use the below script to abort the audio file.

print(voiceUtils.play("<Sample_Message_prompt>",false));

This script will stop the audio being played by the bot once the service node has executed successfully.

Please find the screenshot shared below for more details.

Abort Prompt Configuration:

Please find the complete flow screenshot for your reference:

Case 2: Service node is added after the Message node:

Have a message node before the Service node to play the Audio.
Please configure the below channel override script for SAVG channel in the Advanced mode.

var message = {
    "type": "command",
    "command": "redirect",
    "queueCommand": true,
    "data": [
        {
            "verb": "play",
            "url": "<Audio_File_URL>"
        }
    ]
}

print(JSON.stringify(message));

Please find screenshot below for your reference:

Channel override template to configure Audio File url

After the Service node, please have a message node and use the below script to abort the audio file.

print(voiceUtils.play("<Sample_Message_prompt>",false));

This script will abort the Audio which is being played by the bot once the service node executed successfully.

Please find the complete flow screenshot for your reference:

Complete Flow:

Content by @praveen.adari