How to count number of times a value is selected from the List of table(enumeration)?

[meem.khan]

Hi Team,

I have a FeedbackDialog task which asks for Performance rating of the Bot. I have stored and as list of items(enumerated) in RatePerformance entity.

I want to Know number of times and is selected from RatePerformance Entity node present in FeedbackDialog.

Then I want to create a pie chart showing and dimensions.

Please Guide me.
Thank you.

[yogaramya.mendu]

Hi @meem.khan,

You can define session tags for each option and use them in widget creation in dashboard.

Please refer the following community links:

Feedback button implementation and analysis

My goal is to achieve : Feedback buttons( and )after every Bot response(FAQ’ s from Knowledge graph and any other bot response). Record the user clicks on it while highlighting the feedback buttons when clicked.(the icons remain under every response and only needs to be highlighted when clicked). Recording these user input(feedback) on feedback and presenting it on the Custom dashboard.(how many thumbs up and how many thumbs down) Currently I have created quick replies for adding to…

Feedback Custom Dashboard - Session tags not working as expected

Hi @akhil.solanathan-ext For the first part of the question we recommend that using “Session” is more appropriate for the requirement. With that you should not see the accurate count. With respect to overwriting of the custom tag value- this happens if the same tag value is changed within the same session - per session we can have one value for one tag so the latest value is saved and will be used. (Do note that this is applicable only if changes to tag value happen within same session- not…

Regards,
Yoga Ramya.

[meem.khan]

hi @yogaramya.mendu

Thanks for the reply. It was great help!I used sessions as mentioned in the above links. But the count incremented by 4 every time as I give feedback. So i used message custom tag and now its works fine.

Is there a way where i can find which queries were rated with thumbsup and thumbsDown and on what date?
Waiting for reply…

[meem.khan]

hi @yogaramya.mendu
I am getting a 0(null) value.
can u please let me know is my approach right? And how do i eliminate 0 from the result.

[yogaramya.mendu]

Hi @meem.khan,

We are able to replicate the issue with 0 appearing the query result.

We will check with our team and let you know.
Also, we will get back to you with the reason for the count incrementing by 4 every time when Session tags are used.

Regards,
Yoga Ramya.

Regards,
Yoga Ramya.

[meem.khan]

Thanks @yogaramya.mendu

Is there a way to find the count of feedback thumbs before setting the custom tags?
I am getting all the counts of thumbs after setting the custom tag and using it in the dashboard. But as the Bot was developed 1 week ago, I need the count from the day it was deployed. Is there a way to get those count?

[yogaramya.mendu]

@meem.khan,

Please try to check under Analyse >> metrics, under Intent found, please see if you can find the respective task name and click on it, it will give the chat history.

You may find the required information there.

Regards,
Yoga Ramya.

[meem.khan]

Any updates on this?