Feedback Custom Dashboard - Session tags not working as expected

[akhil.solanathan-ext (Akhil Solanathan)]

If you look into the session tags provided in the dialog nodes - We have given for thumbs up and thumbs down.
The dashboard when selected from a range of 2 weeks gives us the count of thumbs down but when selected for a range of within the last week and less, it shows no data in thumbs down, whereas it has been used while giving the feedback,but only thumbs up is displayed in the Dashboard.
I would like to get his reviewed and the steps to correct the dashboard.

Is there a way where the data cannot be overwritten once a user clicks on the feedback icons?
Every click on the feedback icon has to be recorded to show the chart of total clicks on like and dislike button.
For example: 10 Users chat with the bot and ask 10 FAQ’s each(Total of 100 FAQ’s) and for all the FAQ’s they provide feedback by clicking on like and dislike icons.

So, I want to see the the feedback for all 100 FAQ’s in total(Pie chart- 80 Likes and 20 dislikes) and not just latest FAQ’s feedbacks given(8 likes and 2 dislikes).

[sameera.tumuluri]

Hi @akhil.solanathan-ext

For the first part of the question we recommend that using “Session” is more appropriate for the requirement. With that you should not see the accurate count.

With respect to overwriting of the custom tag value- this happens if the same tag value is changed within the same session - per session we can have one value for one tag so the latest value is saved and will be used.

(Do note that this is applicable only if changes to tag value happen within same session- not for a new user and/or session scenario)

For the scenario where you would need the tag value for each message- we recommend using message level tags.

Eg:

Please note that the previous session tag/value will not be included to this new widget as they will not have any messagetag value.