My goal is to achieve :
- Feedback buttons( and )after every Bot response(FAQ’ s from Knowledge graph and any other bot response).
- Record the user clicks on it while highlighting the feedback buttons when clicked.(the icons remain under every response and only needs to be highlighted when clicked).
- Recording these user input(feedback) on feedback and presenting it on the Custom dashboard.(how many thumbs up and how many thumbs down)
Currently I have created quick replies for adding to each and every FAQ response, but it only achieves the feedback buttons to render but disappears when clicked on it.
I would like to know if there is a better way to achieve rather than adding manually to every response.