Can we trigger a dialog flow from a knowledge graph FAQ

[priya.sai.manohar]

HI,
can we trigger a dialog task with continuation of a FAQ Like
example: if a FAQ triggered and for that FAQ we need a feedback dialog task is it possible.

if possible please give any solution.

[Raman]

Dear @priya.sai.manohar ,

Thank you for posting your query.

Kindly follow the steps from our documentation and check if this is what you are looking for.

Knowledge Graph - Kore.ai Documentation

Also, follow other community articles to see if that help:

Feedback buttons after every FAQ

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Feedback button implementation and analysis

My goal is to achieve : Feedback buttons( and )after every Bot response(FAQ’ s from Knowledge graph and any other bot response). Record the user clicks on it while highlighting the feedback buttons when clicked.(the icons remain under every response and only needs to be highlighted when clicked). Recording these user input(feedback) on feedback and presenting it on the Custom dashboard.(how many thumbs up and how many thumbs down) Currently I have created quick replies for adding to…

Hope this helps.

Regards,
Kore.ai Community Team.