With unrelated queries also the bot is qualifying chunks and giving output instead of going to fallback task>

[subha.mishra1 (Subha Mishra)]

I have

uploaded one file. After training when I am asking question from that it is using extractive model and giving some relevant answers. But when I am asking something inrelevent like “tell me who is xyz” ,it is still qualifying chunks and giving me some answer back from the document. I want it to go to the fallback scenario if it is not getting any relevent answers.

[pruthvi.senapathi]

Hi @subha.mishra1

Welcome to our community!

We would like to check this further. Could you please write back an email to support@kore.zendesk.com with the below details:

• We would need access to your app. Please check this article for the same: Informational Post: How to share App with Kore Support in SearchAssist

• Also, what was your original query prior to asking something irrelevant like “tell me who is xyz”?

Please draft the above questions in the email. Once we receive the email, we will process the ticket and help you in the best way possible.

Regards,
Pruthvi
Product Support - Kore.AI