I am getting 504 - Gateway Timeout for the very first time, when we hit it with a unique id, but I am get to get the flow correct in the subsequent times.
As I am currently using a middleware to integrate it audiocodes, due to initial gateway timeout, I am either facing errors or taking 25s delay until I get started with the first webook success.
Attached the POST request endpoints and headers for validation.
The bot is not integrated with botkit. It is only connected to a webhook channel.
Please let me know if we need integrate with botkit, will it be faster usually ?
But I didn’t use the IVR channel primarily. I used webhook and connected the webhook endpoints using middleware.
The middleware server is acting as a bridge between our voice gateway (SIP Trunk Telephony) and more bot. So during the initial response is where the timeout happens, creating a long pause in the communication pipeline.
The reason for going through a middleware is because, there are a lot more operations happening due to our client’s requirement, so we can’t directly connect IVR to Kore bot.
@balakrishnav
Please email us the customer name, domain, whether on prem or cloud and mention this community link on koresupport@kore.com and we will run a check if there is a Kore team working with them. If there is a team we will check with them on further details.
I am using a custom rest service in bot action node. and deploying it using WEBHOOK channel. when the bot reaches the service node, the webhook client gives no response. Any way around this?
