I have a very simple intent (Plan Cost) that flows into an entity (Plan Types) with a selection choice of 3 values for each plan type (UNLIMITED, As You Go, Data Only).
The next step is to take the user choice and show 1 of 3 messages depending on what plan the user selects in the entity.
My utterance testing hits the correct intent every time (eg “what does a plan cost”), but if I use the word “your” (ie “what do your plans cost”), the bot always goes straight into the 2nd plan type message (“As You Go”) without giving the user the option to pick the plan from the option values shown in the entity.
The word “your” somehow makes the bot decide that the user has picked the 2nd value in the entity every time. This is not what a user would want - they aren’t even given a choice.
Can you please help me understand why is the bot doing this? (see pics)