I have already added the bot into the Smart Assist through attach a bot from library. Currently I was for the Callback URL on Custom (BotKit) Channel ?
Please find the below steps which I have followed to transfer the call with Agent,
Imported the designed bot from Kore AI Builder to Smart Assist
[Note: I was facing the below error/warning message on the Dialog flow where I invoked the Agent to Transfer feature/activity.
Error/Warning Code: There are no agent systems configured to handoff the conversation. To enable, visit Build → Integrations → Agent Transfer]
So, I have tried to configure the Custom (BotKit) which is under Agent Transfer (Integration) but we are not able to find the Callback URL.