| Incident |
Select this to report an Unplanned Interupption to a service or a Platform Issue |
| Question |
Select this if you are seeking information, clarification, or guidance on a particular topic or issue related to the product or service |
| Service Request |
Select this for Deployment Requests., Request for Logs, Requests for Change of Account Ownership, Upgrades |
| Defect |
Select this to report about Bug related to Platform |
| Enhancement |
Select this to report about Feature Requests |
| Provisioning |
Select this to report about Account Covnersion, Credits Addition requests |
| Vulnerability |
Select this to report Security related queries and also to report Vulnerabilities identified |
| Root Casue Analysis |
Select this if you need RCA for your reported incident |