SmartAssist: Voice selection of the action to take

SmartAssist
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1

Hi,

I would like to build an experience flow that will:

  1. greet the user with a welcome message
  2. ask the user what would he or she like to do
  3. based on the input provided by the user at step 2, execute specific usecase using Run Automation.

I don’t want to use IVR Digit Input for step but rather have the user say for example “I want to check my invoice status” or “I want my invoice to be sent via email”, etc.

How can I achieve this?

2

Hi
Even I would like to know about this.
If anyone knows, Kindly explain how to achieve this?

3

Hi Team,
Please guide.

4

Hi,

In the Smart Assist flow, there’s a node called “Conversational Input.” In this node, you can set up a message to greet the user, and you also have the option to choose the automation bot that you want to use in the flow. When you configure these settings in the “Conversational Input” node, it automatically creates a branch. In this branch, you only need to connect a “Run Automation” node, and the automation bot you selected in the “Conversational Input” node will be automatically used. This setup allows you to greet the user, prompt them for input, and based on their response, the appropriate use case will be executed.

Please find the below experience flow configuration in the smart assist.

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