Smart assist call not getting disconnected after flow ends in kore.ai bot builder

I have flow build in Kore.ai and integrated with smart assist, but call does not end in smart assist after flow ends. It’s waiting for user input.

Hello @sukshettigar :smiley:,

Welcome to Kore Community :clap:

Are you using SmartAssist for Agent transfer, in such case the control will be back to bot once agent call is done. We will need more specifics on the flow logic and implementation.

Thank you for stopping by!!

Hi Sameera,

We have flow built on kore.ai bot builder tool and we integrated that with smart assist. We want to test that flow in smart assist as we are going with voice bot. So for one of our usecase, we don’t have any agent transfer it has to end the call after the flow is completed. So the issue is after the last message received from bot builder the call is not getting ended, it trys to keep listening on user input."

Thank you.