Not able to configure Smart assist via adding a BOT in smartassist automation tab

SmartAssist
1

I am unable to configure integration of agent transfer from going into automation → any bot → build → integration → agent transfer , the page is blank for me , coz of that the bot is not escalating to agent in smart assist console .

question : does smart assist required botkit to be configure for botbuilder to escalate the node to agent

2

Hello @pranay.rathor :smiley:,

Welcome to Kore Community :clap:

You do not need to setup botkit to be able to use agent transfer in smartassist.

If you are on the latest environment, we will need clarity on how the agent transfer is triggered.

  • Is it from the Automation node ie., child bot dialog.
  • Is it directly from the experience flow.

We also need to ensure that an agent is set up correctly for the specific domain with right queue settings, to ensure the agent receives the notification of transfer.

Hope this helps!! Thank you for stopping by!!