Need a Demo/Video Tutorial for Setting Up Connection between Kore AI Builder & Smart Assist

[jayavignesh.g1 (Jayavignesh)]

Hi Kore AI Team,

Kindly make a Demo/Video Tutorial for Setting Up Connection between Kore AI Builder & Smart Assist
Agent to Transfer from Kore AI Bot Builderto Smart Assist - It would be great helpful more enterprise and enourge the Kore AI as Strong Contact Center Automation Paltform

Thanks in advance,
Jay

[srujan.madderla]

Hi @jayavignesh.g1 ,

Thank you for reaching out to Kore.ai Community
We will check on this about the Demo/ video Tutorial internally and share you an update.

Meanwhile, please refer to the below community post which contains information available for your requirement.

Agent Transfer with SmartAssist Tutorial

This tutorial is step by step guide for testing Agent Transfer scenario with SmartAssist so that conversation can happen between agent and customer using various channels available in the SmartAssist platform. The following list pre requisite you will take before proceeding further to test Agent Transfer scenario with SmartAssist 1) Build the Bot in XO Platform or using SmartAssist 2) Import the Bot if requied into SmartAssist 3) Create a flow inside SmartAssist Now here are steps to succes…

Thank you,
Srujan Madderla
Kore.ai Community Team

[jayavignesh.g1 (Jayavignesh)]

Hi @srujan.madderla,

I don’ t find all the steps over here. From Configurating a Agent Transfer Feature under Integration to all the Configuration steps of Smart Assist. I would be great if we have a detailed notes or step of end to end configuration from Agent to Transfer (Kore AI) to Smart Assist

Thanks in advance,
Jay