How to send message to live chat agent when user clicks on custom end chat button from chat window?

[nishtha.goel]

I want a message to be sent to the live agent after the user closes the chat window or clicks on end chat button which we are displaying to the user on chat window.

[sameera.tumuluri]

Hello @nishtha.goel ,

Welcome to Kore Community

You are likely using a function to trigger the end of conversation. If so, then you should be able to use the relevant Live agent API’s within that function to trigger the message to Agent.

You can refer Live Agent documentation for the APIs and events available for use.

[swagata.sengupta (Swagat)]

@nishtha.goel
If you are looking for a solution using our web channel, here are some topics that may help you.

How to call intent upon disconnect from Web SDK

@ratikanta_rout @praful_dhone Revisiting this topic as apparently you still have questions. You will need some JS and UI developer to coordinate with you on the below-proposed solution. If your use case is, to call and intent/ tag the conversation in a certain way if - User clicks on “Reconnect”. User closes the Chat interface. User closes the Bot tab or closes the Browser itself. All these would need to tap into some events. Based on the object that is being clicked you need to call either…

You can extend the logic to suit your requirements.
Whatever payload is sent by the custom end-chat button, the BotKit can tap into that and send a relevant message to the agent.