Use Case:
Will the user be able to rename the workspace Name in XO or CCAI( SmartAssist)
Answer:
Yes it is possible.
Note - This will work only for the workspaces you “own”. Not for all the workspaces that you are invited on (even if you are an admin) - There you will see the workspace name is ‘greyed out’ (uneditable). Only the primary account owner will be able to change his/her own workspace name.
Steps to Rename:
- Login to the Bot Builder with your credentials.
- Click on the Profile icon located at the right side.
- From the dropdown select the profile option.
- Please rename the workspace name as per the requirement.
- Click Save. and the new name would be reflected on the workspace.