Darshan Hiranandani : What steps should I take to ensure a smart assistant repeats a phone number I input?

[darshanhiranandani23 (Darshan Hiranandani)]

Hi Team,

I’m working on a feature where I need our smart assistant to repeat a phone number that’s entered by the user. Could you please provide your suggestions on the best steps to achieve this?

Regards
Darshan Hirannadani

[srujan.madderla]

Hello Darshan,

Thank you for reaching out to Kore.ai Community.
Please refer to the below article for your use case this might be helpful for you.

Article: Using Repeat Bot Response Event

This Article provides information on using the Repeat Bot Response Event and will helpful for users who do not understand the bot’s prompt or who want to review the bot’s response again. The Repeat Bot Response Event is a feature that allows users to repeat the bot’s last response when they are interacting with the bot through voice channels such as IVR-AudioCodes, IVR, and Twilio. Users will need to configure this event in Build → Intelligence → Events → Conversation Events → Repeat Bot Respo…

Please note this event works only for the below channels as per the current platform design.

Hope this helps.

Thank you,
Srujan Madderla
Kore.ai Community Team

[daniel.eccher (Dan Eccher)]

When you collect a phone number into an entity, you generally receive a string of digits such as 9702159984 or if you use the phone number type rather than string, you might receive +19702159984. To repeat the number back to the user, you can use a script node to make it sound much better. Something like:
context.phoneNumberToSpeak = context.entity.collectedPhone.split(“”).join(". "); //assuming string type
In a message node, using text output, enter {{context.phoneNumberToSpeak}}