Auto-Deletion of Mobile Numbers Unused for the Past 3 Months

Announcements
1

Hello Users,

We would like to inform you all that Kore is implementing an auto-deletion policy for unused mobile numbers purchased via the XOCCAI platforms (SmartAssist & UXO 11) for optimal resource allocation.

What’s Changing?

  • Mobile numbers with no inbound or outbound calls for three months will be automatically deleted.
  • Customers will receive a 7-day prior notice via their Admin account email.
  • To retain a number, they must make or receive at least one call within three months.
  • Deleted numbers cannot be repurchased.

Scope & Impact

  • Applies to all enterprise customers across all production environments.

  • Affects numbers purchased via Twilio (Voice Gateway > Flows & Channels) that are:

    • Unused for the past three months.

Next Steps

  • Planned rollout: Production & Non Production environments (Mid- April 2025).
  • Documentation updates will reflect this auto-deletion policy.

:pushpin: Note: This process is already in place for non-enterprise customers.

For any concerns, please reach out to the Kore support team.

Thank you for your continued support and trust on Kore.ai