Applicable for On-Premise Customers: Dependency on OS for XO platform 10.1.21 / XO CC 2.6.10 and above versions

This announcement outlines essential upgrades for seamless integration of Kore.ai XO
enhancements for our on-prem customers.

  1. It emphasizes the need for CentOS 8.x or RHEL 8.x for smooth installation due to OS-level dependencies.

  2. Customers on CentOS 7.x/RHEL 7.x are advised to upgrade for optimal functionality.

  3. Support for CentOS 7.x/RHEL 7.x will be discontinued from R 10.1.2x onwards.

Details about the Upgrade Requirements
We are excited to share that our most recent release includes significant
enhancements designed to elevate your experience with Kore.ai XO.

These improvements encompass upgrading all stack components to their latest versions,
considering both active vulnerabilities and end-of-life (EOL) factors.

  • Purpose:
    We are reaching out to inform you about crucial upgrades necessary to
    ensure the seamless integration of the latest enhancements in Kore.ai XO, aimed at
    enhancing your user experience.

  • Why:
    These enhancements involve significant improvements across all stack
    components, taking into account active vulnerabilities and end-of-life (EOL)
    considerations.

  • Details:
    To ensure a smooth installation process, it is imperative that the base operating
    system (OS) version meets the requirement of CentOS 8.x or RHEL 8.x.
    This is particularly crucial due to OS-level package dependencies such as GNU C Library
    (GLIBC).

    To seamlessly integrate these new software updates, it is crucial that the base
    operating system (OS) version meets the requirement of CentOS 8.x or RHEL 8.x.
    This necessity is particularly imperative due to OS-level package dependencies like
    GLIBC.

    Therefore, we strongly advise all on-premise customers currently utilizing CentOS 7.x
    or RHEL 7.x to prioritize upgrading to CentOS 8.x or RHEL 8.x before planning the
    installation of the latest Kore.ai XO updates. This proactive step will ensure a smooth
    and trouble-free upgrade process, enabling you to fully capitalize on the latest
    features.

    Furthermore, please note that in alignment with this upgrade, we will discontinue
    support for CentOS 7.x/RHEL 7.x from R 10.1.2x onwards.

If you have any inquiries or require assistance with the upgrade process,
Please refer to the provided steps and submit a support ticket. Our team is happy to assist you.

Thank you for the continued trust in Kore.ai

On-premise Installer OS Requirements.docx.pdf (326.3 KB)