Zendesk - Possible need for sub-tasks?

General
1

Hi all-

Created Knowledge Graphs for FAQ type questions in a bot I’m building.

Now creating dialog task to allow for a Zendesk ticket creation (via integration) when user cannot get help they need within the chat. When Zendesk create ticket, it asks for subject. If I use the same words for my dialog task it will restart the entire conversation from the beginning.

How might I segregate information needed for a zendesk ticket creation within a dialog task? (to prevent the dialog task from restarting).

Thanks.

2

@jwoody ,

By this, do you mean that the dialog task is getting triggered from the beginning again while in the middle of the task?

Can you provide an example with screenshots to understand this further?

Regards,
Yoga Ramya,
Kore Support.