Why i am not able to see PHONE NUMBER , PIN and SECRET in IVR Channel Configuration settings?


(Gourav Madan) #1

Hi Team,

I am not able to see the details like PHONE NUMBER , PIN and SECRET while configuring IVR Channel in my bot. Please see attached screen shot:


But according to your documentation when i enable IVR Sandbox settings it must show the settings.
Find your documentation scree shot:


Could you please tell me the reason why these settings are not coming and what can i do to enable the same?

(Subrahmanyam Donepudi) #2

Are you using our cloud based platform or had it installed on-premise?

(Gourav Madan) #3

Cloud based platform.