Which Template should I use to capture the user click and navigate to the link in separate tab of browser

XO Platform
1

Hi Team,

I want to capture the user click and navigate to the link in separate tab of browser. For this I am doing following things:

  1. To capture the user click - specified the carousel template in Entity Node. So that conversation can pause for user input.
  2. Used the Buttons in Carousel template:
    {
    “type”: “postback”,
    “title”: “Click Here”,
    “payload”: “CLICK_ORDER_SUBMISSION”
    }
  3. Here, when user clicked on Click Here button, I do get CLICK_ORDER_SUBMISSION in entity node.
  4. So whenever I check if I get this button clicked I call the Script node.
  5. In Script Node, I am calling window.open(context.OrderEntryPageURL);
    Here I am getting window is not defined error. How can I make it work? I think, script node is javascript node and it will execute this line but instead it is giving me error.

Please understand here, I can not use button type as web_url. I need to capture the click event for some other processing.

2

Hi @praful_dhone,

Sorry for the delayed response, first of all, we cannot use the script node with window.open(context.OrderEntryPageURL);
as we are executing is this at the server-side instead.
you can use the button template by uncommenting the below code snippet
image

you can also use the link option in the plain text as shown below
image

Regards,
Sunil Kumar