whatsapp channel integartion using infobip not working and responding

XO Platform Channels
1

Hi Kore team

I have done whatsapp channel integartion using infobip , i follwed below document step by step , but the channel is not working and responding , please provide me some latest step by step guide to enable whatsapp channel , and please provide latest whatsapp channel integartion doc with inflobip provider , the present documentaion look like older one

MicrosoftTeams-image (15)
MicrosoftTeams-image (15)1080×2400 134 KB

infobip whatsapp config 1
infobip whatsapp config 11083×261 19.9 KB

infobip whats app config
infobip whats app config1091×440 19.6 KB

2

Hello @shyamalasampath484 ,

Thank you for reaching out to Kore.ai Community.
As an initial level of troubleshooting, could you please follow the below steps ?

→ Please navigate to the Infobip console and check the below details.

image
image1379×737 117 KB

  • Check if the Use Conversations checkbox is enabled or not.
  • Add a sample Keyword in the text box available
  • Add the webhook URL in the URL text box.

→ Save the configurations and navigate back to bot → WhatsApp Business Messaging configurations and
update the same keyword in the respective tab and save the configurations.

→ Then publish the bot.

→ For testing initiate the chat with the assigned keyword along with the task so that the connection gets established.

Note : If you’re using the development sandbox on Infobip , once the channel is enabled and published, you will need to send messages in the format “[Keyword on infobip] (User input) ” For example, “Kore Hi.”

→ Once the connection gets established you will see a confirmation message on the screen.

Please try the above steps and let us know if this helps.

Thank you,
Srujan Madderla
Kore.ai Community Team