What is the significance of "Count" in sentiment analysis? How to calculate the actual sentiment based on count and score in order to trigger any dialog?

XO Platform
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Hello there,

Hope you all are doing well!

I am trying to trigger a dialog task based on sentimental analysis. For example, If the message tone is angry specific dialog should be triggered.

I was trying few words for the bot to see the results that it resturns, and there I found along with tone score there is one more measure is there named as count.

I want to know what role it plays while sentimental analysis? What does it mean?

Best regards,
Gayatri Mule

2

@gayatri.mule

Count in Tonal analysis adds weightage to the overall tone score. You can access and use tone scores to help drive the flow of your dialog task using conditional transition statements

You will be able to find further details and examples in the documentation shared below.

https://developer.kore.ai/docs/bots/advanced-topics/working-with-tone-processing/

Let us know if this helps.