What are possible ways Agent Transfer can be integrated in XO11 Contact Center ?

XO Platform
1

What are possible ways Agent Transfer can be integrated in Contact Center ?

  1. Using XO VA having dialog with agent transfer node , tag skills, Agents, Ques, Setting(integration, Kore agent transfer), But this need pro version.
  2. In Contact center create , create separate Dialog for Agent transfer node with tag skills, Agents, Ques, Channels (Digital , kore messenger)
  3. Or In above 2 methods complete all mentioned in setup guide, including agent transfer for digital.

Or support team Can share us the correct way to Agent transfer for different scenarios with Pros and Cons.