Webhook Sync Channel Integration

General
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1

We’re using sync webhook channel, but when we are making external api in a dialog and we trigger the dialog flow using the webhook channel. we get the following response.

{
“data”: [],
“_v”: “v2”,
“pollId”: “c68eee5b6338c8db3289084f353a54b6”
}

The external API is takes less then 3 sec to respond. & the webhook doc for sync channel states 15 sec SLA.

Why is the platform sending the pollid instead of the actually? we changed the timeout setting of the script node to under 7 sec still we see the pollid in the response. Please can you tell us what configuration needs to be looked at.

2

@rohit.marathe1
Detailed webhook v2 documentation is coming up soon. We will keep you posted. Till then you can use v1.

3

Although, it is old post. But my answer will help for future reference. To resolve this Please kindly enable BotKit for event OnMessage(Both on userMessage and OnBotMessage with not effective customization). It resolves and webhook give proper response.