Voice Bot - DTMF

Will the Voice BOT be able to do DTMF recognition? or this depends on the ASR/TTS engine.

Hello @amelia.elizabeth.are,

Welcome to Kore Community!!!

When configuring the IVR for a bot, developer can choose the mode of user input and grammar source either at channel level or node level.


Further specifics can be found in our documentation https://developer.kore.ai/docs/bots/bot-builder-tool/dialog-task/voice-call-properties/#Configuring_Grammar

Let us know if this answers your questions.

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Thank you so much for your response. We will look on this option.