Will the Voice BOT be able to do DTMF recognition? or this depends on the ASR/TTS engine.
Hello @amelia.elizabeth.are,
Welcome to Kore Community!!!
When configuring the IVR for a bot, developer can choose the mode of user input and grammar source either at channel level or node level.
Further specifics can be found in our documentation https://developer.kore.ai/docs/bots/bot-builder-tool/dialog-task/voice-call-properties/#Configuring_Grammar
Let us know if this answers your questions.
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Thank you so much for your response. We will look on this option.