Voice Biometrics

Features Feature Requests
1

Does Kore offer voice biometrics for authentication and/or fraud detection?

2

Hi @rdumas2002 ,

Welcome to kore.ai Community.
We would like to inform you that voice authentication enabled from voice biometric providers such as ID R&D and Illuma

We have the id R&D in testing now it will be into production in the coming releases.

Illuma is already implemented.

Please refer to the below link
Enhancing Customer Voice Interactions - Kore.ai.

Hope this helps.

Thank You,
Srujan Madderla
Kore.ai Community Team

3

Thanks. But confused. What do you mean by Illuma is already implemented. Do you mean that I can use Iluma as the voice bio engine today. But support for id R&D is coming in the next release?

4

Hi, are there any tutorials or documentation for voice biometrics available?
Thank you!

5

Hello Marija,

Please refer to the below documentation
https://docs.kore.ai/smartassist/configuration/support-for-third-party-asr-tts-and-voice-biometrics/

Thank you,
Srujan Madderla
Kore.ai Community Team