Using XO platform Conversation Metrics in Agent Assist

XO Platform APIs and SDKs
1

Hi Team,

Is it possible to use the Metrics available out-of-the-box in XO platform’s Dashboards in AgentAssist?. If yes, how to achieve it?.
Also, will the XO platform’s Dashboards show the conversations between Live Agent and User interacting on AgentAssist?
Will the logs on SearchAssist will also be logged in XO platform’s dashboards?

2

Hi @naveen.krishnan1 ,

Thank you for reaching out to Kore.ai Community
We would like to inform you that it will not be possible to use the metrics available in XO Platform in Agent Assist.

Thank you,
Srujan Madderla
Kore.ai Community Team