Updated Standard Response Not Reflecting for 'User Discards/Abandons Activity' Event

Hello,

I’ve recently updated the standard response for the “User discards/abandons the current activity” event. However, the updated response isn’t showing up, and the bot continues to display the old message.

I’ve tried the following steps:

Verified the update in the Standard Responses section.
Checked for any associated templates that might be overriding the response.

Despite these efforts, the issue persists. Has anyone encountered a similar problem or can suggest additional troubleshooting steps? Is there a specific template or setting that I might be missing? Any help would be greatly appreciated!

Thanks in advance!

Hello Muhamad,

Welcome to Kore.ai Community.
Could you please confirm if you have published the bot post the changes are made ?

Thank you,
Srujan Madderla
Kore.ai Community Team

Please make sure you edited the correct standard response. There is a response for discard/abandon and one for follow up discard/abandon. Your screenshot shows the follow up response.

image

Good luck!