Unable to access the Utilize the IVR Functionality after Publishing the Channel

XO Platform
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1

Hi Kore AI Team,

We have tried to add the ‘IVR’ Functionality/feature to the existing Chatbot Solution but we unable to utilize the IVR Functionality even after Publishing the Channel.

Could you please help us to move further on this one

Reference:

image
image879×470 111 KB

IVR Channel Info/Details:
Phone Number: 14077511777
PIN: 2282
Secret: 4476

[Note: Support Ticket#42717 Raised]

Thanks in advance,
Jay

2

Hi Jay,

Thank you for reaching out to Kore.ai Community.
We see that you have already raised a support ticket for this.

To avoid duplication, let us track the reported issue on the support ticket itself.

Thank you,
Srujan Madderla
Kore.ai Community Team