Hi Kore AI Team,
Facing the below exception or error while trying to utilize the designed service (Published) through Web/Mobile channel.
[Note: Initially I was able to access the Services through Web/Mobile channel]
Thanks in advance,
Jayavignesh G
Hi @jayavignesh.g1 ,
Thank you for reaching out to Kore.ai Community.
You have mentioned that you were able to access the serives earlier.
Could you please confirm if there were any configurations/ customizations made recently ?
Thank you,
Srujan Madderla
Kore.ai Community Team
Hi @srujan.madderla,
Yes… I have Recently added the FAQ (Knowledge-Graph) and published the Chatbot. Suddenly it was not working now which was working earlier. Is there any outage or down time from Kore AI or Any issue on Channel ?
Thanks in advance,
Jayavignesh G
Hi Kore AI Team,
Could you please confirm the below issue/error while trying to utilize the designed service (Published) through Web/Mobile channel is due no credits in workspace ?
Thanks in advance,
Jayavignesh G
Hi @jayavignesh.g1 ,
Could you please share the screenshot of VA> MANAGE> PLAN & USAGE and also the wallet ?
Please find the Sample reference screenshot below:
Then we will be able to identify if the issue is related to credits or plan extension.
Thank you,
Srujan Madderla
Kore.ai Community Team
Hi @srujan.madderla,
Looks like the Workspace free credits got expired. Does it causes the issue while trying to utilize the designed service (Published) through Web/Mobile channel ?
Please find the below screenshot,
Thanks in advance,
Jayavignesh G
Hi @jayavignesh.g1 ,
Thank you for sharing the screenshots.
We have noticed that you have already raised a support ticket for this request.
To avoid duplication, we will continue to monitor this request on the support ticket.
Thank you,
Srujan Madderla
Kore.ai Community Team
Issued resolved after adding Credit
