Typing indicator for user during conversation with agent

[kundankumar8 (Kundan Kumar)]

Hi team,
I need some help in enabling a typing indicator for user during conversation with agent to identify if the user is typing or not.

[srujan.madderla]

Hi @kundankumar8,

Thank you for reaching out to Kore.ai Community
Please refer to the below community post, which might be helpful for you.

Typing indicator not showing for message and entity nodes sometimes

There were some issues reported where typing Indicator was not showing up. [image] Issue 1: The typing Indicator shows up for some time but stops before the message is actually displayed. Solution: In the websdk code, refer to web-sdk (UI/chatWindow.js => renderMessage function ) web-kore-sdk/chatWindow.js at master · Koredotcom/web-kore-sdk · GitHub [image] Issue 2: For a bot flow like below: [image] The typing indicator time-out is set to 30 seconds ( as mentioned in the solution of #…

Thank you,
Srujan Madderla
Kore.ai Community Team

[kundankumar8 (Kundan Kumar)]

Hi Srujan,

Thanks for your reply
I was looking to get the typing indicator when user is typing which will be visible to the agent in agent console.

Could you please help us with this.