I want to trigger the bot action after the session ends how can I do that.
Hello @supriya.hebbar ,
Could you clarify how the session ends. The way to address this usecase may vary depending on that scenario and the channel you have integrated.
If you have set up Botkit or Web SDK, we can achieve this through Bot function :
Hi,
If the user drops in middle of the conversation and do not reply ,after 15 min I want to trigger a bot action.
Hello @supriya.hebbar ,
At the moment we only have an option to configure a message prompt in case of session closure. You will be able to configure the settings under Build>> Configurations>> Manage Sessions
If however, you are using WebSDK or Botkit SDK (Events & Functions), you will be able to handle the scenario within the SDK code.
Hope this helps!!