Hello kore team, I am having the following problem with the theme and design of my bot.
I followed the instructions in the documentation: Adding the Web/Mobile Client Channel - Kore ai Docs
I created a new theme for my bot and implemented it, when I published the bot in the client web-mobile channel in the given url I can see the theme change but when I insert the html code in my web page I don’t see the design changes, it shows the default kore design and I can’t close the welcome interface even if I deactivate it in the theme settings.
I thank you in advance for the support you can give me regarding this issue.
theme basic kore: 
bot on the website:
correct design:
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The same thing happens to me, is there anyone who can help? Even if I change the theme and publish it, it omits it and always shows the default theme
Hello Edson,
Welcome back to Kore.ai Community.
Could you please share screen recording of the reported issue ?
That would help us in replicating and identifying the issue.
Thank you,
Srujan Madderla
Kore.ai Community Team
Hello Srujan
Thank you very much, yes, I share the video where we can see the configurations and as shown, I share a drive link because it does not let me load videos
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Hello @srujan.madderla were you able to review the shared screen recording?
Thanks
Hi
The kore team supported me through a support ticket, I share the solution here in case someone else has something similar happen to them:
“Please add following piece of code:
KoreChatSDK.chatConfig.enableThemes = true; in the embedded script”
Thanks
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