Having built a bot and trained, the most important question that arises is how good is your bot’s NLP model?
So, evaluating your bot’s performance is important to delineate how good your bot understands the user utterances. Conversational bots need to be constantly trained for better NLP and tested to respond to user utterances. After every training check, we recommend you keep a check on if the training done is appropriate and has enhanced or deteriorated the NLP model.
Kore.ai platform provides the following tools to test the bot NLP
- Machine Learning Model Analysis
- Batch testing
- NLP detailed Analysis
Read further about testing and training your bot - https://developer.kore.ai/docs/bots/natural-language-processing-nlp-guide/test-train-bot/