Hello Community,
I am facing the following issue with using the sub-intent:
In a scenario where the bot asks the user to input their order number, I have created a sub-intent that triggers when the user says that they do not know the order number. If the user said, “I do not know my order number”, this will trigger the sub-intent action.
If a user said "My order number is …:, the ML identifies that as an utterance for the sub-intent and triggers the sub-intent action. I have tried playing around with the ML settings and the Ranking and Resolver Engine, but still, it did not help to solve this issue.
How can I avoid this?
Thank you.