Sub-Dialogs on Interruptions

General
1

Hello,

In trying to maximize re-usability, we define common logic/sequence of nodes into a separate dialog, where multiple intents may just “call” them. However, upon testing, we found that when a discard-interruption is made within the sub-dialog, the processing would still proceed for the calling dialog.

Basically, what we are looking is how to configure the dialogs, example: SubDialog, IntentA, IntentB with IntentA and IntentB calling SubDialog, such that when an interruption is done on SubDialog, it will mean the calling Intent (either A or B) is interrupted (put on hold or discarded). Is this even possible? If so, kindly provide solution.

Thanks,
SheelaD

2

Yes, this can be achieved by using “Manage interruptions” option at your sub dialog. Please refer to the sample configuration wherein the bot has “sub intent” as a “sub intent only dialog” being called as mapped intent both at “intent one” and “intent two”.

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Here at “Manage Interruptions” of “sub intent”, I have managed to have different settings when the “sub intent” is being interrupted by “intent one” or “intent two”

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Please observe the behavior in run time when “sub intent” is being interrupted by “intent one” and “intent two”
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