Hi - In an attempt to augment analysis and bot improvement, I am looking for a way to check bot load. Basically, the feature I’m looking for is:
- determine how many users are connected to the bot, and in which channel, for a given time
This is to assess possible increase of monitoring by live-agents, for when bot traffic is very high. Or check access point to maximize promotions.
Is this available/possible in kore.ai?