Standard Responses Entity conflict


(luis aros) #1

After of an actualization (i haven’t maked any change in the bot since 1 month ago) my bot don’t respond as i was spected. I have a entity with a list of a alternatives to choice, one of them is a word that trigger a standard response, When I use that word my bot use the standard response instead of answer the entity. It’s there some parameter to desactivate the standard responses in a entity node?


(Yoga Ramya Mendu) #2

Hi @laros,

We are unable to replicate the issue at our end.
Please send us the relevant screenshots of the issue and configuration to check further.

Regards,
Yoga Ramya.


(luis aros) #3

This is the subdialog, is a satisfaction survey, the entity ask for a list of items enumerated

dialog

I have the problen with the alternative 4 “buena” (good)
entity%20config

because “buena” also trigger this standard response
standard%20responses

this is an example of a conversatiton, the bot ask for an alternative, i choose “buena”, but the standard response is triggered, then the bot ask again for the entity.
chat_sshot

thank for your help, let me know if you need screenshot of
anything else


(luis aros) #4

I still can’t solve this issue :frowning:


(Yoga Ramya Mendu) #5

Hi @laros,

We apologize for the delay.
We will update you soon.

Regards,
Yoga Ramya.