Standard Responses Entity conflict

(luis aros) #1

After of an actualization (i haven’t maked any change in the bot since 1 month ago) my bot don’t respond as i was spected. I have a entity with a list of a alternatives to choice, one of them is a word that trigger a standard response, When I use that word my bot use the standard response instead of answer the entity. It’s there some parameter to desactivate the standard responses in a entity node?

(Yoga Ramya Mendu) #2

Hi @laros,

We are unable to replicate the issue at our end.
Please send us the relevant screenshots of the issue and configuration to check further.

Yoga Ramya.

(luis aros) #3

This is the subdialog, is a satisfaction survey, the entity ask for a list of items enumerated


I have the problen with the alternative 4 “buena” (good)

because “buena” also trigger this standard response

this is an example of a conversatiton, the bot ask for an alternative, i choose “buena”, but the standard response is triggered, then the bot ask again for the entity.

thank for your help, let me know if you need screenshot of
anything else

(luis aros) #4

I still can’t solve this issue :frowning:

(Yoga Ramya Mendu) #5

Hi @laros,

We apologize for the delay.
We will update you soon.

Yoga Ramya.