Standard responses are getting rendered over jabber channel but the simple text in message node is not getting rendered

General
1

Hello,
I have integrated the kore.ai chatbot with jabber channel via webhook.So i am testing i can see the standard responses on jabber but the responses that to only simple text and kg responses are not getting rendered over jabber channel
The payload response of standard response from kore,ai to jabber is
{“text”:"Hi there! ",“endOfTask”:true}

and for message node the payload response from kore.ai to jabber is
{“text”:["–Ticket Details–\nm3 issues\nUser affected: single user\nDivision 102\n\n",**Could you please confirm the details\nYes, No, "*]}

and this could you confirm the details is not the part of message node but it is a confirmation box

Please help me in figuring out the issue.

Thanks
Vidhu

2

Hi @awasthividhu,

We infer from your explanation that the text from the message node is not getting rendered in the Jabber channel.
Please send us the screenshot of the message node and the configuration of the message node so that we can check this further.

Regards,
Yoga Ramya

3