Smartassist not masking sensitive data

AI for Service
1

Even when PII settings are active, Masking sensitive data in XO works OK, but when the flow is passed to SmartAssist, conversations with customer, are not maskig the sensitive data

2

Hi Alenjandro,

Thank you for reaching out to Kore.ai Community.
We will check the reported behaviour with the Smart Assist team and revert back to you with progressive updates.

Meanwhile, could you please share if there is any additional Information/ relevant screenshots that needs to be shared.

Thank you,
Srujan Madderla
Kore.ai Community Team

3

Hi @alejandro Please refer Article: Sensitive Data Masking in SmartAssist

Believe you can get some help there. If you need any further help please continue communication on main thread.