SMARTASSIST NOT MASKING SENSITIVE DATA

SmartAssist
1

Even when PII settings are active, Masking sensitive data in XO works OK, but when the flow is passed to SmartAssist, conversations with customer, are not maskig the sensitive data

2

Hi Alenjandro,

Thank you for reaching out to Kore.ai Community.
We will check the reported behaviour with the Smart Assist team and revert back to you with progressive updates.

Meanwhile, could you please share if there is any additional Information/ relevant screenshots that needs to be shared.

Thank you,
Srujan Madderla
Kore.ai Community Team