SmartAssist: Language Selection

SmartAssist
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1

Hi,

I would like to implement the following logic within my experience flow:

  1. Greet the user with welcome message
  2. Ask the user in what language would he like to continue (English or Polish)

How can I achieve such logic? I know from research that conversational input and run automation should be utilised. However I’m not quite sure how. Would you be able to share example?

Regards,
Jakub

2

Hi @dzejk,

Thank you for contacting Kore.ai community.
Please find the below sample for your requirement.

The example has information about configuring English and Chinese language.

The experience flow started with Greeting Message and followed by IVR Language Menu.

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The IVR Menu followed by English and Chinese voice flow.

image

Script Task:

image
image812×486 56 KB

Chinese Flow:

image
image824×468 62 KB

Hope, this help you.

Thank you,
Srujan Madderla
Kore.ai Community Team

3

Hi @srujan.madderla ,

Thanks, this looks good. One thing that I would like different in this solution is to select language via conversational input (i.e. For English say English, For Polish say Polski). Basically, I would like not to use IVR menu. Would something like this be possible?

Regards,
Jakub

1 Like
4

above one using the IVR menu node to switch to another language, and I want to create an IVR multilingual menu without using the IVR menu node, and it should be switched to another language. Is it possible?

1 Like