SmartAssist dashboard filters are not loading

justin.lyles122 · October 9, 2024, 2:54pm

I have some saved filters in SmartAssist dashboard. Nowadays, they are not loading at all and it shows spinner only.

krishna.tanikella · October 10, 2024, 11:25am

Kindly check if the same is replicating on a incognito tab. If possible share the HAR File, cURL & network tab api screenshots.

Please provide the workspace access to koresupport@kore.com so we can on this check further.

justin.lyles122 · October 10, 2024, 12:17pm

Here’s the screenshot.

I wasn’t able to upload HAR file. It is not supported in this platform.

aakash.tripathi · October 10, 2024, 1:45pm

Please inform us if any firewall has been enabled on your end. If not, I recommend submitting a ticket to Kore Support for further assistance.

justin.lyles122 · October 10, 2024, 2:54pm

No changes on firewall setting. I will create a support ticket.