Smart assist- controlling agent's reply to user

SmartAssist
1

Hi team, we are trying to control the agents reply to user (e.g. : abusive/offensive) language.

2

Hi @kundankumar8 ,

Welcome to Kore.ai Community.
Could you please elaborate more on your requirement/ Use case ?

Thank you,
Srujan Madderla
Kore.ai Community Team

3

@srujan.madderla
we have a bot in place integrated with smartassist for agent support.
and currently we are not using any custom sdk or nlp options.
Is there are way to block a customer for using offensive/abusive language against agents.

If not then what are other options to tackle this?
Kindly help us by providing an answer for this issue.

4

Hi @srujan.madderla
Waiting for your response…

5

@srujan.madderla
could you provide an answer for this issue?