smart assist- controlling agent's reply to user

SmartAssist
1

Hi team, we are trying to control the agents reply to user (e.g. : abusive/offensive) language.

2

Hi @kundankumar8 ,

Welcome to Kore.ai Community.
Could you please elaborate more on your requirement/ Use case ?

Thank you,
Srujan Madderla
Kore.ai Community Team