Hi team, we are trying to control the agents reply to user (e.g. : abusive/offensive) language.
Hi @kundankumar8 ,
Welcome to Kore.ai Community.
Could you please elaborate more on your requirement/ Use case ?
Thank you,
Srujan Madderla
Kore.ai Community Team
@srujan.madderla
we have a bot in place integrated with smartassist for agent support.
and currently we are not using any custom sdk or nlp options.
Is there are way to block a customer for using offensive/abusive language against agents.
If not then what are other options to tackle this?
Kindly help us by providing an answer for this issue.