I was trying integrating salesforce
i was using ‘Pre-authorize the Integration’
1- for System its gets Authorize i am getting message as “Authorization Success”
2- Custom is stuck
and when i tried to save it it shows “please authorize system oauth”
Hello @fadhilasarah.saradou ,
Welcome to Kore.ai Community
From the problem Statement we understand that your are facing an issue with the Salesforce Integration.
Could you please share the steps which you have followed for the integration process.
Also, may i request you to share the error screenshots ?
That would be helpful for us to verify and assist you accordingly.
Thank you,
Srujan Madderla
Kore.ai Community Team
Hi
1- I created a connected app in salesforce
Callback url https://idp.kore.com/workflows/callback
Oauth scope: full access, perform request at any time (refresh_token, offline _access)
ticked “require secret for web server flow
ticked require secret for refresh token flow”
2- in koreai > dev tool i created oauth2 profile
3- in koreai automation > integration > Actions > Salesforce >Authorization > Pre-authorization the integration
for system i’ve authorization success
for custom went into infinite Loading